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Health Insurance CSR: Medicare and Individual Health
Full Time
Urbana, IL
health Insurance Customer Service Representative

 

We have an opening for one full-time Health Insurance Customer Service Representative (CSR) primarily focusing on Individual (under 65) and Medicare products. The ideal candidate is a self-starter, works well with others, seeks to build a long-term career, and possesses exemplary customer service skills.

 

This position is an in-office role based out of the Urbana, IL location.


 

Benefits for the Health Insurance Customer Service Representative:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off - vacation/sick days
  • 10 Paid Holidays
  • Competitive base salary (commensurate with experience)
  • Competitive commission structure
  • Bonus incentive based on individual/agency performance
  • Growth/advancement opportunity with Loman-Ray Insurance Group
  • Training & coaching provided

 

Qualifications/Skills for the Health Insurance Customer Service Representative:
  • Illinois Health & Life Insurance License is required, must be able to obtain within 90 days of start date. Class and test fees covered by Loman-Ray.
  • At least 1 year of customer service or client-facing experience is required
  • Strong knowledge of computer software applications (Word, Excel, Outlook), agency management system, and web based operations
  • Have an understanding of Insurance terminology
  • Knowledge of general insurance regulations
  • Must have strong communication skills; written, verbal and listening (with customers and staff in a work environment)
  • Work effectively in a team environment
  • Exceed customer expectations relating to professionalism of demeanor, efficient and effective level of service (on phone or in person) and maintenance of workstation and office
  • Work under pressure in a high volume, fast paced customer service environment

 

Responsibilities for the Health Insurance Customer Service Representative:
  • Provides a high level of support services to the customer related to the sales function including: servicing insurance policies, processing applications, renewals and amendments
  • Service customer by taking necessary insurance payments (initial, installment, lapse or reinstatement)
  • Respond to customer inquiries and refers to agents when appropriate
  • Provides a high level of administrative support to Insurance Agents during peak periods
  • Participate in a team environment to promote consistent service and a high level of customer satisfaction
  • Receive and resolve customer complaints/issues and seek assistance from management for necessary resolution when needed
  • Participate in office events developed to generate revenue, team building, improve customer awareness of products and support local community activities
  • Servicing insurance policies and processing applications, renewals, and amendments
  • Responding to billing and coverage questions
  • Promoting the sale of insurance products
  • Processing monetary transactions

 

Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

Personal Information
Are you legally eligible for employment in this country?
Are you over the age of 18?
Have you ever been employed here before?
Do you have any friends or family that currently work here?
Are you currently a student?
If hired, do you have a reliable means of transportation to and from work?
Are you able to travel if the position requires it?
Are you able to perform the essential job functions of the job for which you are applying with or without reasonable accommodation?

Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for qualified applicants/employees to perform essential job functions.

Employment History
Have you ever been employed before?
Completion of this section is not required if the information is on your resume. Is your employment history detailed in your resume?

Please attach your resume on step 6

Have you ever been involuntarily terminated or asked to resign from any job?
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Skills & Qualifications
Are you fluent in a language other than english?
Education
Completion of this section is not required if the information is on your resume. Is your education history detailed in your resume?

Please attach your resume on step 6

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Did you graduate?
Professional References

Listing references is not required to complete your application, though applicants may be requested to provide references in the interview process.

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Attach Documents
  • A resume is required for a complete application.
  • Cover letters are accepted but not mandatory.
  • Please upload the relevant state insurance license(s) if you are applying for a position that requires an active licence status.
  • Portfolio or examples of work may be uploaded if referenced in the job description for the position being applied for. 

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Applicant Statement and Agreement

 

Please read and initial each paragraph below.

I hereby authorize the Company to thoroughly investigate my references, work record, education and other matters related to my suitability for employment and, further, authorize the prior employers and references I have listed to disclose to the Company any and all letters, reports and other information related to my work records, without giving me prior notice of such disclosure. In addition, I hereby release the Company, my former employers and all other persons, corporations, partnerships and associations from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure.

In the event of my employment with the Company, I understand that I am required to comply with all rules and regulations of the Company. 

If hired, I understand and agree that my employment with the Company is at-will, and that neither I, nor the Company is required to continue the employment relationship for any specific term. I further understand that the Company or I may terminate the employment relationship at any time, with or without cause, and with or without notice. I understand that the at-will status of my employment cannot be amended, modified, or altered in any way by any oral modifications. 

I understand that safety of employees is extremely important to the Company and that the Company is committed to ensuring a safe working environment. I understand that I, and every employee, have a responsibility to prevent accidents and injuries by observing all safety procedures and guidelines and following the directions of my site supervisor. I understand and agree to comply with federal, state, and local regulations related to on-the-job safety and health. 

I hereby certify that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I understand that any omission or misstatement of material fact on this application or on any document used to secure employment shall be grounds for rejection of this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery.

I understand that if I am selected for hire, it will be necessary for me to provide satisfactory evidence of my identity and legal authority to work in the United States, and that federal immigration law requires me to complete an I-9 Form in this regard.

Disclosure to Applicants Concerning Drug Testing:  I understand that, if I am offered a position with the company, I may be given a drug test as a condition of employment.  If I refuse to timely submit to a drug test or fail to pass such a test, I will not be employed by this company.  Negative test results are required as a condition of employment. 

Background Investigation:  I acknowledge that if I am offered employment with the Company, a job offer may also be contingent upon a background investigation which may include interviews with past employers, workers and friends.  Said investigation may also include credit, driving, criminal background, references and other background checks.

I certify that I have read and fully understand the proceeding
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